INTRODUCTION
Last updated: August 2025
Umai Japan (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.umaijapan.com.au, make an enquiry, or use our services.
By using our website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
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Personal details: Name, email address, phone number, and other contact information you provide when making an enquiry or booking.
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Travel details: Dates, destinations, preferences, and budget information necessary to curate your dining and travel program.
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Payment details: Limited billing information required to process deposits and service payments (we do not store full credit card details).
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Technical information: Your IP address, browser type, device information, and pages visited on our website, collected via cookies and analytics tools.
2. How We Use Your Information
We use your information for the following purposes:
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To respond to enquiries and provide our culinary concierge services.
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To customise dining programs and itineraries based on your preferences and requirements.
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To process payments and manage bookings.
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To improve our website, marketing, and customer experience.
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To comply with legal obligations.
3. Sharing of Information
We respect your privacy and only share personal information when necessary:
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With trusted partners in Japan (restaurants, guides, and service providers) to confirm reservations or itineraries.
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With payment processors to securely handle transactions.
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With service providers who assist in running our website, email communications, and marketing campaigns.
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When required by law, regulation, or government authority.
We do not sell, rent, or trade your personal information.
4. Cookies & Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors use our site. These may include:
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Necessary cookies for site functionality.
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Analytics cookies (such as Google Analytics) to gather usage statistics.
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Marketing cookies that help us deliver relevant advertising.
You can adjust your browser settings to refuse cookies, though some parts of the website may not function properly without them.
5. Data Storage & Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
While we strive to safeguard your data, please note that no method of transmission over the internet or electronic storage is 100% secure.
6. International Transfers
As our services involve arranging dining and travel experiences in Japan, we may transfer your personal information to partners located outside Australia. We ensure that such transfers are made securely and only as necessary to provide the services you request.
7. Your Rights
You have the right to:
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Request access to the personal information we hold about you.
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Correct or update inaccurate or incomplete information.
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Request deletion of your personal information, subject to legal or contractual obligations.
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Withdraw consent to marketing communications at any time.
To exercise these rights, please contact us at the details below.
8. Third-Party Links
Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of third-party sites, and we encourage you to review their policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “last modified” date. We encourage you to review this page periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:
Umai Japan
Email: hello@umaijapan.com.au
Phone: 0404 040 257
Website: www.umaijapan.com.au